FAQ

Q: When do you plan to return from maternity leave?

Laura welcomed her sweet little boy into the world in July 2020. 

We are placing a “pause” on all in-clinic treatments until January 2021.

If you are in pain and require treatment, we can recommend an Allied Health service that may be able to help. Please email us and we will get back to you as soon as possible. 

Q: I have received or purchased a gift voucher. Will it still be valid when you return?

As of November 1st, 2019, all gift vouchers purchased online or in the clinic were required to have a three-year expiry date. So, it will still be valid. If you have an expired voucher you would like to redeem, please get in touch once we re-open and we’ll see what we can do.

During our temporary closure we will not be selling gift vouchers.

Exclusion apply to discounted or special offer vouchers. If you are unsure if the voucher your have will be valid, please email us and we will get back to you as soon as possible.

Q: Where are you located?

As we are not currently treating, we do not havbe a physical location. Once we reopen we will let our amazing clients know where to find us.

 

Q: What is the best way to get in otuch with you while you are on Maternity Leave?

With all the excitement and chaos a new baby brings, we may not be able to answer the phone or respond to emails and social media messages, so we thank you for your patience. 

The best way to get in touch is to email us at info@bythebaytherapies.com.au and we will respond as soon as possible.