Frequently Asked Questions

Q: When do you plan to return from maternity leave?

We are back, baby! As of November we have resumed in-clinic services. We can’t wait to see you soon! You can book your appointment here.

Q: I have received or purchased a gift voucher. When does it expire?

As of November 1st, 2019, all gift vouchers purchased online or in the clinic were required to have a three-year expiry date. So, it will be valid for three years from date of purchase. If you have an expired voucher you would like to redeem, please get in touch with us and we’ll see what we can do.

Exclusion apply to discounted or special offer vouchers, such as those recieved from your OB/Gyn Welcome Packs. If you are unsure if the special offer voucher your have will be valid, please get in touch with us.

Q: Where are you located?

We are located within Geelong Alternative Health – 12 Ormond Rd East Geelong. We are near at the corner of Davey St, across from the East Geelong Fruit Market

Q: Where can I park?

Geelong Alternative Health has parking available at the rear of the building via Davey St. Please be aware that Davey St is narrow and it can be a bit of a tight squeeze. Parking is also available along Ormond Rd. We are confident that if you plan ahead you will find a car park.

Q: I have private health insurance. Can I claim my massage?

If you have private health insurance with eligible extras cover, you may be able to claim your treatment. You must be covered for remedial massage in order to claim your treatment.

We have HICAPS and EFTPOS facilities in the clinic for your convenience.

Private Health Fund Rebates are available for Remedial, Pregnancy and Postnatal massage services.

Q: How do I pay for my treatment?

We prefer card payments and have EFTPOS facilities available in the clinic. We carry minimal change so request that you have correct change if paying by cash.

Q: How do I make an appointment?

We have easy online booking available. You can make an appointment here. If your preferred time is not available, please call us on 0407 512 009 and we will see if we can help

Q: I need to change an appointment. How can I do that?

For all appointment changes or cancellation, we prefer that you call us on 0407 512 009. We receive many inquiries, and as such emails and text messages can go missing, so please call us to make changes to your appointment.

Q: Can I bring my child to my massage appointment?

We recommend that you arrange childcare so that you can enjoy uninterrupted rest and rejuvenation on the massage table. Children can not only distract you from being able to fully relax, but they can also distract your massage therapist from being able to offer you the best treatment.  We understand that sometimes it can be hard to arrange childcare, or that sitters can fall through at the last minute. If this happens, please contact us on 0407 512 009 to let us know that you will be bringing your child with you. In some cases, we may be able to offer you a shorter treatment time so that you can relax and little ones will be content as well.